Plumbing
Is the water still running, is there a main tap within reach, how much has already come down. The first minute decides whether this is a today job or a Thursday job.
Industries
The phone is not a side task in these trades. It is the front door.
The pattern is the same everywhere: the work is with both hands, the phone rings during it, and the caller has a problem that cannot wait until tomorrow. What differs is the questions that matter in the first thirty seconds.
By trade
What the agent asks depends on the job.
Heating and climate
No heat, no hot water, or an error code on the display. In winter, a cold house with young children is not the same call as a broken thermostat.
Electrical
A tripped group, burning smell, or the whole house dark. Smell and smoke go straight through to a person, always.
Roofing
Leaks come in weather. The agent captures where it comes in, how long it has been going, and whether there is anything in the loft to protect.
Installation and maintenance
Planned work, service contracts and yearly checks. These calls are mostly scheduling, which the agent settles without you.
Emergency service
Out of hours is where the missed calls live. The agent triages, closes down the situation where it can, and only wakes the on-call engineer when it is genuinely warranted.
Deeper
Pages per trade.
Not on this list
Other trades work the same way.
Locksmiths, glaziers, appliance repair, garage doors, pest control, cleaning after damage. If your phone is how work arrives and the work is done with your hands, the pattern fits.
We build the question flow around your trade before you go live, so the agent asks what you would have asked.
What we need from you
- Your services and working area
- What counts as an emergency in your trade
- Your duty roster or on-call number
- Where the appointment should land
Get started
See it handle a call from your own trade.
Tell us what your busiest hour sounds like. We set up an agent for your company and you call it yourself.
- Question flow built around your trade
- You hear it before anything goes live
- No obligation